Metaverse supply chain and operations management

The metaverse and Web 3.0 have created a new digital world with specific properties behaviours replicating influencing the processes of physical entities. This study aims to advance our understanding how will impact supply chain operations management (SCOM). Using elements structured literature search building on concepts cyber-physical systems, twins, cloud chains, Industry 4.0/Industry 5.0, we propose framework for SCOM encompassing multiple socio-technological dimensions. We conclude that further developments could result in co-existence SCOM, coordination worlds. offer future research agenda pointing questions topics stemming from metaverse-driven visibility, computational power data analytics, collaboration, connectivity. New areas can emerge novel decision-making (e.g. joint demand forecasting products, inventory allocation metaverse, integrated production planning worlds, pricing contracting products), as well performance measures virtual customer experience level, availability resilience sustainability).